For Customers Onboarding to New Products & Services
You must fill the Application Form and Service Agreement. You may follow the guidance below highlighted in Green.
For Existing Customers, looking to change their access to Products & Services
You must fill only the Amendment Form.
Original copies of all forms / agreements, must be submitted to any CBD Branch or your Relationship Manager for processing.
1. Application Form Filling Guidance:
Please only fill-out the relevant sections that are applicable to your applied services. In case of any doubt, kindly refer to your relationship manager.
Section 1:
Please input your company name as per Trade License
Section 2:
This refers to the accounts that you wanted to activate with the chosen services
- Section 2.1: Refers to the packages that you wanted to apply in all of your accounts
- Package 1 (All Transactions): All remittances, applied services, etc. will be activated
- Package 2 (All Transactions Excluding Remittances): All applied services shall be activated except remittances
Section 3:
This is mandatory to enable your enable log-in access for our iBusiness (CBD’s internet banking system)
- Section 3.1 - Quantity of tokens to be provided to your company (ALL users who will be authorized to process, view, and authorize transactions should have the individual tokens to apply to)
- Section 3.2 - Fill-out all the required information for Corporate Administrators.
- Corporate Administrator is the nominated User by your authorized signatories to create new Users, delete or modify existing Users, assign or modify User Roles (including assigning the Authoriser User Role to Users), define Account Setup, and create or modify Authorisation Rules.
- Types of Tokens:
- Digital - is mobile enabled security ID (RSA SecurID App)
- Physical - RSA device
- Device Binding ID (For Digital only): A binding ID is a unique, 24-character hexadecimal string generated by the RSA SecurID App running on a specific device. You may refer below link to obtain your device binding ID:
Section 4:
Only Fill-out if you applied for this service else mention "N/A"
Section 4.1: Host to Host Details
- Semi Host-to-Host - the approval shall be hosted in our iBusiness platform
- Host-to-Host - the approval shall be hosted in customer’s system
Section 4.2: File Processing Details
- Partial File Processing-means if one of the entry in the file is incorrect, only that incorrect entry shall be rejected
- Full File Processing-means if one of the entry in the file is incorrect, then the entire file shall be rejected
Section 4.3: Client Tool Implementation
- This is required to integrate CBD’s system with client’s system
- CBD Staff will support you to install this.
Section 5:
Only Fill-out if you applied for this service else mention "N/A"
- Total Number of Scanners Required: In total how many does your company require?
- Frequency: How often do you want your document or cheque to be collected?
Section 6:
Only Fill-out if you applied for this service else mention "N/A"
- Fill out all the necessary information to properly provide the service.
Section 7:
Only Fill-out if you applied for this service else mention "N/A"
Service Delivery:
- Unverified cash pick-up - if you require cash collection from your premises)
- Exchange of cash against different denominations - if you require cash exchange
- Cash Delivery - if you require cash to be delivered at your premises
- Coin Delivery - if you require coins to be delivered at your premises
Section 8:
Only Fill-out if you applied for this service else mention "N/A"
- Please note to attach the mentioned documents in order to enable this service
Section 9:
Only Fill-out if you applied for this service else mention "N/A"
- Service Details: Choose the “notes capacity” of the SCDM you require
- No. of SCDM: How many machines you require?
- SCDM Details:
- Consolidated Credit - Total cash count receive by the machine
- Per Credit Transaction - Total cash count per deposit
Section 10:
Only Fill-out if you applied for this service else mention "N/A"
- You may refer to your Relationship Manager in order to properly fill this out as this depends on your company’s requirement
Section 11:
Only Fill-out if you applied for this service else mention "N/A"
- Fill out all the necessary information to properly provide the service
Section 12:
Only Fill-out if you applied for this service else mention "N/A"
- Fill out all the necessary information to properly provide the service
Section 13:
Only Fill-out if you applied for this service else mention "N/A"
Service Details:
- iPrint: if thru our iBusiness Portal
- iPrint via H2H: if thru customer’s system portal
Cheque Types:
- Standard Cheque - if standard format shall be followed in printing your cheque
- Special Cheque - if you require your own design (acceptable as per UAE central bank format)
File Processing Details:
- Partial File Processing - means if one of the entry in the file is incorrect, only that entry shall be rejected
- Full File Processing - means if one of the entry in the file is incorrect, then the entire file shall be rejected
Signature Print Type:
- All Digital Signature - signature will be affixed with system’s electronic and encrypted signature
- Partial Digital and Wet Signature - some signatures will be affixed via pen, while some will be affixed electronically
- All Wet Signature - signature will be affixed with a pen or other writing device
Section 14:
Only Fill-out if you applied for this service else mention "N/A"
- You may refer to your Relationship Manager in order to properly fill this out as this depends on your company’s requirement
Section 15:
Only Fill-out if you applied for this service else mention "N/A"
- You may refer to your Relationship Manager in order to properly fill this out as this depends on your company’s requirement
Section 16:
Only Fill-out if you applied for this service else mention "N/A"
- MT940 - if you want to receive End-of-Day bank account statement
- MT942 - if you want to receive balance and transaction details for your account at a specified time
Section 17:
This section is mandatory