Maker
Step 1: Log in to iBusiness and click on iManage. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.
Step 2: To create Bulk Cancellation Mandate request creation, click on Direct Debit System >> DDA Request Bulk Upload on the left hand side of the screen.
- Select from the drop down for File Type and File Format
- Click on Export Template
- Fill in the excel template and save the file with the file name format as <OIC Number>-ddmmyy-xxx(any 3 digit sequence no).
- Refer to Template Description/Details tab for further information
Step 3: Upload the excel file by selecting the File Type and File Format, then clicking “Choose File”
- Select the excel file to upload
- Click on File Upload
- A confirmation that the File Uploaded successfully with batch reference no: <Reference Number> will appear on top of the screen
Step 4: If P – Paper based cancellation type is selected, upload the Mandate Image, select “Mandate Image” under File Type
- Click “Choose File” and select the ZIP file with the Mandate Images (please use the same file name as the excel file uploaded in Step 3)
- A confirmation that the File Uploaded successfully with batch reference no: <Reference Number> will appear on top of the screen
- Scroll down to check the status of the image upload
Step 5: Scroll down to check the status of the bulk upload and it should appear as Request Submitted Successfully
- Click on the File Reference number
- If all details are correct, click on “Accept”
- Click "Yes" on the pop-up prompt
- A confirmation that the DDA Request bulk Upload file has been accepted successfully will appear on top of the screen
Checker
Step 1: Log in to iBusiness and navigate to Services >> PCM Products then click on the iManage logo. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.
Step 2: Click on Direct Debit System >> DDA Request Management on the left hand side of the screen and then click on Pending Approval.
Step 3: You will be navigated to the Pending Mandate Management page. The system will display the list of Batches for approval.
- You can either approve a single batch or multiple batches by clicking on the box for each mandate request.
Step 4: You can also click on the Unique Reference Number to view the breakdown of the mandate request submitted.
- From here, the Checker has the option to approve, reject or sent for repair the mandate request.
- If the mandate request is sent for repair, it will be returned to the Maker user for modification and re-submission. If mandate request is rejected, it will not be available for modification.
- The Checker can also view the DDA Document that was uploaded.
Step 5: Once the mandate request is selected in the Pending Mandate Management page, click on Approve at the bottom of the page then click Yes on the pop-up prompt.
- A confirmation that the DDA Request has been approved successfully will appear on top of the screen
