Making Transfers Using the iBusiness Mobile App Print

Overview

This guide provides step-by-step instructions for initiating and completing fund transfers using the iBusiness Mobile App.

Step 1: Access Transfers

1. Log in to the iBusiness Mobile App.
2. From the dashboard, select Transfers  from the Quick Links section.

OR

1. Tap Payments from the bottom navigation menu.

Step 2: Select a Transfer Type

Choose the type of transfer you wish to perform:

• Within Your Accounts: Transfer funds between your own CBD accounts.
• Within the Bank: Transfer funds to another CBD account.
• Within UAE: Local bank transfer within the UAE.
• Standing Order: Schedule recurring transfers.
• International: Transfer funds to a beneficiary outside the UAE.
• Cash Online Account: Top up your Cash Online account.
• To a Credit Card: Make payments to a UAE credit card.
• To FS Account: Transfer funds to a CBD FS account.

Alternatively, you can initiate a transfer directly to one of your Favourite Beneficiaries.

Step 3: Enter Transfer Details

Complete the required transaction information:

Account Information

• Debit Account: The account from which the funds will be deducted.
• Charge Account: The account used to debit applicable transfer charges.

Beneficiary Information

• Select an existing beneficiary from the beneficiary list.

OR

• Enable Adhoc Beneficiary to create a one-time beneficiary and enter the beneficiary details manually.

Transfer Information

• Transfer Amount
• Purpose of Payment
• Payment Date

Charge Method

Select one of the following charge options:

• OUR: Sender pays all charges.
• BEN: Beneficiary pays all charges.
• SHA: Charges are shared between the sender and beneficiary.

Optional Information

• Reference Number
• Remarks

Accept the Terms and Conditions.

Future-Dated Transfers

When you schedule a payment for a future date, the system will display a message based on the available balance in the selected debit account.

Insufficient Funds

If there are currently insufficient funds in the account, the following warning will be displayed:

Key Points

• The payment can still be submitted.
• Ensure sufficient funds are available before the payment date.
• If funds are not available on the payment date, the payment may not be processed.

Future-Dated Payment Scheduled

If the payment is scheduled successfully, the system will display a confirmation message:

Key Points

• The payment has been scheduled successfully.
• Funds are not reserved when the payment is created.
• Ensure sufficient funds are available on the payment date.

Best Practice: Keep enough funds in the debit account before the scheduled payment date to avoid payment delays or failures.

Step 4: Review and Submit

1. Review all transfer details displayed on the Summary Review screen.
2. If changes are required, tap Edit to update the information.
3. Tap Submit.

Step 5: Confirmation

After successful authentication:

• A confirmation message will be displayed.
• A payment reference number will be generated.
• Save the reference number for tracking, support, or audit purposes.

Support Notes / Best Practices

• Always verify beneficiary and account details before submitting a transfer.
• Ensure sufficient funds are available in the selected debit account.
• Select the correct charge method (OUR, BEN, or SHA) based on business requirements.
• Review all details carefully on the Summary Review screen before authentication.
• Keep a record of the generated payment reference number for future enquiries.
• For recurring payments, consider using the Standing Order transfer option.