How to Deactivate User Next Gen CIB Print

This guide provides step-by-step instructions to deactivate a corporate user in Next Gen CIB using the iBusiness platform. 

Step 1: Access User Management

1. Log in to iBusiness using your Corporate Admin credentials.
2. Navigate to User Management > Users.

Step 2: Select and Deactivate the User

1. Search for the user you want to deactivate.
2. Click the Deactivate button next to the selected user.

Step 3: Review Deactivation Details

1. The Summary Review screen will be displayed.
2. Verify that the correct user has been selected.
3. Confirm all details before proceeding.

Step 4: Authenticate the Request

Complete the authentication using one of the following methods:

• Mobile App Authentication
  • Approve the request via the iBusiness mobile app notification
  • Use biometric or device verification
• Google Authenticator
  • Enter the One-Time Password (OTP) generated from the app

Step 5: Approval (If Maker–Checker is Enabled)

If a Maker–Checker setup is configured: 

• The request is routed to a Checker/Approver
• The Approver must review the request in Transactions Hub
• The request must be Approved before deactivation is completed

Helpful notes

• Always verify the user’s identity before deactivation
• Ensure the user is not required for active transactions
• Confirm the correct user is selected before submission
• Track the reference number for audit and troubleshooting
• Maintain proper Maker–Checker segregation