Authorizing or Rejecting Requests (Next Gen iBusiness Web) Print

Use this guide to authorize or reject service requests in iBusiness using the Checker (Authorizer) role.

Step 1: Access Pending Requests

• Log in to iBusiness as a Checker (Authorizer)
• Navigate to pending requests
  1. Go to: Transactions hub ➜ Pending Your Authorizations

Step 2.1:  Authorize Requests

Authorize a Single Request

• Select the required request
• Review the request details
• Click Authorize

Transaction Review 

• Review the details 
• Enter a note explaining the reason for approval 
• Click Authorize to continue 
• Click Submit on confirmation popup

Authenticate the request

Authenticate the request using one of the following methods:

• iBusiness Mobile App (biometric approval) using Face ID or fingerprint
• Google Authenticator by entering the OTP code 

Authorize Multiple Requests

• Select the requests you want to authorise by:
  1. Checking each request individually
  2. Using the top checkbox to select all available requests
• Click Authorize 

Transaction Review 

• Review the selected requests
• Enter a note explaining the reason for approval (optional) 
• Click Submit 

Authenticate the request

Authenticate the request using one of the following methods:

• iBusiness Mobile App (biometric approval) using Face ID or fingerprint
• Google Authenticator by entering the OTP code 

Step 2.2: Reject Requests

Reject a Single Request

• Select the request
• Click Reject

Transaction Review 

• Review the details 
• Enter a rejection note explaining the reason for rejection

• Click Submit 

Authenticate the request

Authenticate the request using one of the following methods:

• iBusiness Mobile App (biometric approval) using Face ID or fingerprint
• Google Authenticator by entering the OTP code 

Reject Multiple Requests

• Select the requests you want to reject by:
  1. Checking each request individually
  2. Using the top checkbox to select all available requests
• Click Reject 

Transaction Review 

• Review the selected requests
• Enter a rejection note explaining the reason for rejection
• Click Submit 

Authenticate the request

Authenticate the request using one of the following methods:

• iBusiness Mobile App (biometric approval) using Face ID or fingerprint
• Google Authenticator by entering the OTP code 

Step 3: View reference number

• Click on view E-Banking Reference Numbers list to view the details

Step 4: Check Request Status

Navigate to the Transactions section

Search using:

• Reference number
• Date
• Created by

View:

• Request status
• Transaction details

Helpful Tips

• Use the reference number to track requests
• Ensure the correct request is selected before authorizing or rejecting
• Provide clear rejection notes for better audit tracking