To send a request for an audit or balance confirmation, follow these steps:
Step 1: Log in to iBusiness using your user and go to Digital Service Hub > Digital Service Hub
- Click on Account Services > Letters & Documents
- Select Request: Audit Confirmation Letter
Step 2: Request Details & Auditor Dispatch Address
- Select Charge Account & Date
- Under Auditor Dispatch Address, enter mandatory fields Auditors Full Name, P.O.Box, Contact Number and Country.
- Click on Proceed
Step 3:
- After performing the above activities, Accept the Terms and Conditions and click the Submit button below the extreme right to initiate the request.
Step 4: Authentication via paired device to proceed
- You will receive a notification on your mobile device to authenticate the transaction.
- Once authenticated, you will be navigated to the confirmation screen with a reference number generated.
Step 5: In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.
- Post Initiating the request, it will move to the Approvers queue for action
- The Approver should log in to iBusiness and click on the Transactions Hub and go to Pending your Authorizations
- The Pending items for the action will be available under transaction type Service Request
- Approver can review the details and act (Approve/Reject) on the request initiated.