How to Request for a Liability/No Liability Letter on Next Gen CIB? Print

Use this guide to request a Liability or No Liability Letter through Next Gen CIB.

Step 1: Access service requests

1. Log in to iBusiness
2. Navigate to:
   Digital Service Hub > Service Request
3. Select:
   Account Services > Letters & Documents
4. Choose:
   Liability / No Liability Letter Request

Step 2: Enter request details

1. Select the Charge Account Number
2. Choose the required request type: 
   • Liability Letter, or
   • No Liability Letter
3. Select: 
   • Active Account Number, or
   • Closed Account Number
4. Enter details in Customer Dispatch Address (e.g., other bank details if applicable)
5. Upload any required documents
6. Click Proceed

Step 3: Submit the request

1. Review your request details
2. Accept the Terms & Conditions
3. Click Submit

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request

Helpful Tips

• Ensure you select the correct letter type (Liability or No Liability)
• Provide accurate account details to avoid delays
• Attach all required documents before submission
• Keep the reference number to track your request