How to Request for IBAN Letter on Next Gen CIB? Print

Use this guide to request an IBAN letter through Next Gen CIB.

Step 1: Access service requests

1. Log in to iBusiness
2. Navigate to:
   Digital Service Hub > Service Request
3. Select Account Services
4. Choose:
   Letters & Documents > IBAN Letter Request

Step 2: Enter request details

1. Add any required information in the Request Description field
2. Click Upload Documents (if applicable)
3. Select the required file(s)
4. Click Proceed

Step 3: Submit the request

1. Review the entered details
2. Accept the Terms & Conditions
3. Click Submit 

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request

Important Note

• The original IBAN letter will be available for collection at the CBD Main Office 

Helpful Tips

• Ensure all required documents are uploaded to avoid delays
• Double-check request details before submission
• Use the reference number to track your request status