How to Request a Reference Letter on Next Gen CIB? Print

Use this guide to request a Reference Letter through Next Gen CIB.

Step 1: Access service requests

1. Log in to iBusiness
2. Navigate to:
   Digital Service Hub > Services & Reports
3. Select:
   Account Services
4. Choose:
   Letters & Documents > Issuance of Reference Letter

Step 2: Enter request details

1. fill all mandatory fields  
2. Add any additional information in the Request Description field
3. Click Proceed

• Addressed to a third-party: 

• Addressed to Self:

Step 3: Submit the request

1. Review your request details
2. Accept the Terms & Conditions
3. Click Submit

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request

Helpful Tips

• Provide clear details in the Request Description to ensure the correct letter is issued
• Double-check your request before submission
• Keep the reference number to track your request status
• Contact your administrator if approval is required but pending