How to Request a New Chequebook in Next Gen CIB? Print

To request a new cheque book, follow these steps:

Step 1: Access service requests

• Log in to iBusiness
• Navigate to:
  Digital Service Hub > Services & Reports
• Select:
  Select Request: Cheque Management > Request for Cheque Book 

Step 2: Enter request details

1. Select the Account Number
2. Choose the Number of Cheque books required
3. Select the Delivery Branch
4. Click Proceed

Step 3: Submit the request

1. Review the details
2. Accept the Terms & Conditions
3. Click Submit

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organization follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorizations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request

Important Note

• The cheque book will be couriered to the registered address if CCAL is enabled

Helpful Tips

• Ensure the correct account number is selected before submitting
• Select the appropriate number of chequebooks required
• Keep your reference number to track the request
• Contact your branch if delivery arrangements need to be confirmed