How to Request for PIN Reissuance of a Rateb Card on Next Gen CIB? Print

Use this guide to request PIN reissuance for Rateb / iCard / NowMoney cards through Next Gen CIB.

Step 1: Access service requests

1. Log in to iBusiness
2. Navigate to:
    Digital Service Hub > Service Request
3. Select:
    Card & Cheque Management > Rateb / iCard / NowMoney
4. Choose:
    Re-issue / Replace Rateb Cards

Step 2: Enter request details

1. Select the Charge Account
2. Choose the Account Number linked to the company
3. Select the Company Name
4. Under Type, select Re-issuance of PIN
5. Select the relevant employee(s) from the list
6. Click Proceed

Step 3: Submit the request

1. Review the selected details
2. Accept the Terms & Conditions
3. Click Submit

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed

A confirmation screen with a reference number will be displayed 

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request 

Helpful Tips

• Ensure you select the correct employee(s) before submitting the request
• Double-check that “Re-issuance of PIN” is selected as the request type
• Keep the reference number to track the request status
• Submit the request in advance to avoid delays in card access