For PIN Reissuance, follow these steps:
Step 1: Log in to iBusiness using your user and go to Services & Reports > Service Request
- Click on Card & Cheque Management > Rateb / iCard/ NowMoney
- Select Request: Re-issue/ Replace Rateb Cards - (Rateb/iCard/Now Money Maintenance)
Step 2: Select the Company Details
- Select Charge Account
- Select Account Number linked to the Company during Registration
- Select the Company Name
- Select Type as Re-issuance of PIN
- System will list all the employees
- Select the Employee/s where PIN Reissuance is required and click on Proceed.
Step 3:
- After performing the above activities, Accept the Terms and Conditions and click the Submit button below the extreme right to initiate the request.
Step 4: Authentication via paired device to proceed
- You will receive a notification on your mobile device to authenticate the transaction.
- Once authenticated, you will be navigated to the confirmation screen with a reference number generated.
Step 5: In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.
- Post Initiating the request, it will move to the Approvers queue for action.
- The Approver should log in to iBusiness and click on the Transactions Tab and go to Pending your Authorizations
- The Pending items for the action will be available under transaction type Service Request.
- Approver can review the details and act (Approve/Reject) on the request initiated.