How to Temporary Block a Rateb Card on Next Gen CIB? Print

Use this guide to temporarily block a Rateb / iCard / NowMoney card through Next Gen CIB.

Step 1: Access service requests

1. Log in to iBusiness
2. Navigate to:
    Digital Service Hub > Service Request
3. Select:
    Card & Cheque Management > Rateb / iCard / NowMoney
4. Choose:
    Re-issue / Replace Rateb Cards

Step 2: Enter request details

• Select the Charge Account
• Choose the Account Number linked to the company
• Select the Company Name
• Under Type, select Temporary Blocking
• Select the relevant employee(s) from the list
• Click Proceed.

Step 3: Submit the request

1. Review the selected details
2. Accept the Terms & Conditions
3. Click Submit

 Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  • Log in to iBusiness
  • Go to Transactions > Pending Your Authorisations
  • Locate the request under Service Request
  • Review and Approve or Reject the request

Helpful Tips

• Select the correct employee(s) to avoid blocking the wrong card
• Use temporary blocking if the card is misplaced or needs temporary restriction
• Keep the reference number to track the request status
• Contact support if urgent action is required